Refund policy

RETURN AND REFUND POLICY

No Returns on Perishable Products

At El Colombiano Specialty Coffee, we are committed to delivering the freshest, highest-quality Colombian coffee to our customers. Due to the perishable nature of our coffee products, we do not accept returns or offer refunds on any coffee purchases.

Quality Guarantee

We take great care in sourcing, roasting, and packaging our coffee to ensure it arrives in perfect condition. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at contact@elcolombianospecialtycoffee.com. We will work with you to resolve the issue on a case-by-case basis.

Contact Us

If you have any questions or concerns about your order, please reach out to us at contact@elcolombianospecialtycoffee.com. We're here to ensure you have the best possible experience with our specialty coffee.

 

Canceled Orders

 

Orders cannot be canceled once they have been shipped. If you need to cancel an order, please contact us at contact@ElColombianoSpecialtyCoffee.com  as soon as possible. We will make every effort to stop the shipment and issue a full credit, provided the order has not yet been processed for shipping.